BIO

Director of Customer Relations Department, Totalizator Sportowy.

With 7 years at Totalizator Sportowy, he oversees CRM, Customer Experience, the WinTo! loyalty program, and customer service operations. Currently leading the implementation of AI-driven solutions in CRM systems and customer service automation, he is shaping a modern, omnichannel engagement model. He brings 13 years of experience in the gambling industry, including work in startups, digital product development, marketing, and the launch of online casinos in international markets.