Meet our speaker - Katarzyna Tomczyk-Czykier

Katarzyna  Tomczyk-Czykier

Katarzyna Tomczyk-Czykier

Credit Agricole

Katarzyna Tomczyk-Czykier

Credit Agricole

BIO

Katarzyna Tomczyk-Czykier is a graduate of the University of Silesia in Katowice at the Faculty of Law and the Cracow University of Economics at the Faculty of Banking. She has been working in banking for 25 years.
In 2011, she joined LUKAS Bank (which two years later changed its name to Credit Agricole Bank Polska) as Director of Retail Banking Development and Support Division.
With the launch of the IT Transformation Program – COPERNICUS in 2016, she took the position of Business Transformation Managing Director, managing representatives of all business lines involved and making decisions in the area of their priorities in close cooperation with the IT team.
From 2019, she led the Retail Banking Transformation Division initiating and successfully executing a number of transformation processes for the Retail and Contact Center Network.
From January 2021 as Managing Director in Channel Excellence and Omnichannel Orchestration and Seamless Banking performing the functions of: Omnichannel Tribe Owner and Seamless Tribe Owner in the Accelere program.
She is responsible for the introduction of omnichannel services in bank branches and Contact Centers that increase efficiency, support relationship building and improve service quality, as well as for the introduction of market-leading e-banking solutions, primarily a new mobile application supplemented with online banking.
Privately, a lover of mountains, sailing and skiing, she indulges her passions connected with active leisure with her son and daughter.